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Senior Enterprise Support Engineer

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Senior Enterprise Support Engineer

Job details

2024-04-16 13:49:21
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Job description

Job Title:

Senior Enterprise Support Engineer


San Francisco OR Remote (US)

The Job:

We have a great founding engineer opportunity to join an ambitious start-up in the cloud-computing space focusing on virtual GPUs for the development of AI products.

  • Serve as the central hub for technical assistance requests from key clients.
  • Analyze whether concerns stem from user practices or the product framework, and strategize solutions accordingly.
  • Uphold a standard response time of addressing inquiries within an hour.
  • Collaborate with Customer Support, Success, and Onboarding units for a smooth customer journey.
  • Offer valuable perspectives to product engineering units for feature enhancements and advancements.

The Must-Haves:

  • Linux
  • Python/Shell
  • Great customer-facing communication
  • Data & management tools
  • Experience with hybrid & cloud environments
  • Priority & Support thread management

Want to Know More:

Phone: +1 469 638 3051

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